Select the items to return
Returns & Exchanges Center
How it Works
Send it off when you can
Get a refund confirmation
Common Returns Questions
What is the return policy?
Bobi Los Angeles wants you to love our clothing as much as we do. If you are not 100% satisfied with your purchase, we gladly accept customer returns for a full refund if completed within 30 days from when your order is shipped. Refunds for eligible returned merchandise will be processed with 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your account.
If you’d like to return items using our shipping label, a $6 return shipping & handling fee will be deducted from your refund. Returns over 6 pieces are subject to an additional $2 per piece restocking fee.
Lost or Stolen Packages
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery.
Damaged or Defective Items
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
Please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item.
Customer Service Hours
Monday – Friday: 9:00 AM – 4:30 PM (PST)
bobi Online Return
12901 S Western Ave., Gardena, CA 90249